LG Electronics – Iris Technology Division is a leading designer, manufacturer and marketer of innovative iris recognition biometric technology for a worldwide market. LG is seeking driven individuals who can provide technical assistance to our worldwide partner and customer base.

POSITION SUMMARY – Technical Specialist III at our Cranbury, NJ location. The Technical Specialist III is responsible for phone, email, and web based support of our worldwide partner and customer network. The successful candidate must have a proven track record in providing technical assistance and must be highly skilled in interacting with customers. Other duties of the Technical Specialist III include providing field service, technical training, and documentation development.

	Provide superior technical support and build successful relationships with clients.
	Troubleshoot, escalate and respond to technical support requests.
	Communicate effectively with Engineering and other technical groups to enhance products and resolve customer issues.
	Ensure the prompt resolution of technical challenges.
	Perform updates to the support web site knowledgebase.
	Evaluation and self training of new software and hardware products.
	Perform unit quality testing and software changes.
	Develop and maintain product documentation.
	Maintain and update problem reporting database.
	Setup and maintain lab and training computer systems.
	Coordinate unit repair and return requests (RMA).
	Perform hardware troubleshooting and repairs.
	Provide pre-sales, marketing, and tradeshow support as required.
	Provide “on-site” troubleshooting and installation support as required.
	Develop and deliver internal and “on-site” technical training seminars to small groups (25 or less).
	Develop and deliver web based training seminars.
	Travel domestically and internationally as required.

	Associates Degree in Computer Science or Electronics Technology or equivalent Technical Support Experience.
	Three to Six years of technical support or field service experience in the computer or electronics industry.
	Strong computer hardware and software troubleshooting skills (Windows OS). Linux knowledge a plus.
	Knowledgeable in computer networking (Ethernet) equipment and the TCP/IP protocol.
	Strong troubleshooting and problem solving skills.
	Proven ability in interfacing with customers over the phone and in the field.
	Ability to work alone with minimal supervision and also able to work in a team environment.
	Must possess excellent verbal and written communication skills.
	Able to travel domestically and internationally as required.
	Knowledge of computer programming languages (C++, Visual Basic, or C#) a plus.
	Experience with access control systems (Lenel, Hirsch, Tyco) a plus.
	Knowledge of smart card technology a plus.
	Knowledge of biometric technology a plus,
	Ability to communicate in multiple languages a plus.

Interested applicants please apply by sending your resume and salary requirements as a MS Word document to tsjobs@lgiris.com