LG Electronics – Iris Technology Division is a leading designer, manufacturer and marketer of innovative iris recognition biometric technology for a worldwide market. LG is seeking driven individuals who can provide technical assistance to our worldwide partner and customer base.

POSITION SUMMARY – Technical Specialist I at our Cranbury, NJ location. The Technical Specialist I is primarily responsible for help desk phone, email, and web based support of our worldwide partner and customer network. The successful candidate must have a proven track record in providing technical assistance and must be highly skilled in interacting with customers.

	Provide superior help desk technical support providing quick response and resolution of technical problems.
	Troubleshoot or escalate complex technical problems.
	Communicate effectively with Engineering and other technical groups to enhance products and resolve customer issues.
	Perform updates to the support web site knowledgebase.
	Evaluation and self training of new software and hardware products.
	Perform unit quality testing and software changes.
	Assist technical writers in the development and maintenance of product documentation.
	Maintain and update problem reporting database.
	Provide assistance with “in-house” technical training classes.
	Setup and maintain lab and training computer systems.
	Coordinate unit repair and return requests (RMA).
	Perform basic hardware troubleshooting and repairs.

	Associates Degree in Computer Science or Electronics Technology or equivalent Technical Support Experience.
	One to three years of technical support or field service experience in the computer or electronics industry.
	Strong computer hardware and software troubleshooting skills (Windows OS). Linux knowledge a plus.
	Knowledgeable in computer networking (Ethernet) equipment and the TCP/IP protocol.
	Strong troubleshooting and problem solving skills.
	Proven ability in interfacing with customers over the phone and in the field.
	Ability to work alone with minimal supervision and also able to work in a team environment.
	Must possess excellent verbal and written communication skills.
	Knowledge of computer programming languages (C++, Visual Basic, or C#) a plus.
	Experience with access control systems (Lenel, Hirsch, Tyco) a plus.
	Knowledge of smart card technology a plus.
	Knowledge of biometric technology a plus.
	Ability to communicate in multiple languages a plus.

Interested applicants please apply by sending your resume and salary requirements as a MS Word document to tsjobs@lgiris.com